Support

Quest Academy is made by one parent. Email gets a reply, usually within a couple of days.

Common questions

How do I add another child?

Tap Players in the top-right corner, then the dashed Add a player tile. Each child gets their own grade, world, progress and streak. The free version includes one player; the Family Pack removes the limit.

Where are the parent settings?

On the home screen, tap Parent corner. The parent gate asks for a PIN or a short math check — whichever you set. Inside you'll find progress, subject choices, printing, and backup/restore.

How do I turn on Reading, Grammar or Geography?

Subjects follow each child’s grade defaults when you create them. In Parent corner → Subjects, tap any subject to toggle it on or off for that child. Changes show on the home screen immediately.

The spelling voice is hard to understand.

On a spelling question, tap Hear it to hear the word again. Show me how walks a similar word. The App Store app uses built-in spoken clips and does not need the internet.

Can my child use it on two devices?

Progress is stored on each device. In Parent corner you can backup and restore a file on another of your devices. That file stays on your devices — it is never uploaded to us.

I bought the Family Pack but it isn’t showing.

Parent corner → Restore purchase. Sign in with the same Apple ID used for the purchase. Family Pack also works with Family Sharing — if a family organizer bought it, Restore on each device after that Apple ID is on the device.

Does it need internet?

No. Everything works offline, permanently.

Is my child's data safe?

Nothing is collected or transmitted. See the privacy policy.

Something's broken

Email support@questacademyschool.com with the device (iPhone, iPad or Mac), what you were doing, and what happened. Screenshots help.